Item never delivered / refund dispute
Posted: Sun Aug 09, 2026 3:19 pm
I’m posting this to document my experience with @quepasavtg after purchasing a vintage T-shirt.
The estimated delivery date passed without anyone coming to my address or contacting me. I immediately contacted the seller and explained that there had been no delivery attempt.
The tracking later showed supposed delivery attempts on July 14, 20 and 21, 2026. None of these attempts actually happened. Nobody rang my doorbell, called me, sent an SMS or contacted me in any way.
There was also a major inconsistency in the tracking: after the first supposed attempt, the shipment was already shown as being returned to the sender, yet additional "delivery attempts" appeared afterwards.
I contacted the seller immediately. He told me he had contacted eBay and the shipping companies to try to locate the package. eBay eventually closed my case in the seller's favor based on the tracking information.
I subsequently contacted DHL and CTT myself. DHL provided generic responses and indicated that CTT was responsible for the delivery. CTT later confirmed to me that the package had been returned to the sender's facilities.
The seller then told me he had contacted YunExpress and would receive further information within 24–48 hours. I asked him for the result of that enquiry, but received no response. I have repeatedly had to contact him myself to obtain updates.
When I asked the seller about the refund, his response was that I should continue dealing with eBay and that, if I was entitled to a refund, eBay would make that decision. He has not offered me a refund independently and has continued directing me back to eBay.
I have already appealed eBay's decision and explained the inconsistencies in the tracking and the fact that there was never a real delivery attempt. Meanwhile, CTT has confirmed that the package was returned to the sender's facilities.
I am sharing this experience so other buyers can be aware of what happened. I have kept the tracking information and communications with the seller, eBay, DHL and CTT, and can provide documentation to support the facts described above.
I am still willing to resolve this privately. I simply want a refund for an item I never received.
The estimated delivery date passed without anyone coming to my address or contacting me. I immediately contacted the seller and explained that there had been no delivery attempt.
The tracking later showed supposed delivery attempts on July 14, 20 and 21, 2026. None of these attempts actually happened. Nobody rang my doorbell, called me, sent an SMS or contacted me in any way.
There was also a major inconsistency in the tracking: after the first supposed attempt, the shipment was already shown as being returned to the sender, yet additional "delivery attempts" appeared afterwards.
I contacted the seller immediately. He told me he had contacted eBay and the shipping companies to try to locate the package. eBay eventually closed my case in the seller's favor based on the tracking information.
I subsequently contacted DHL and CTT myself. DHL provided generic responses and indicated that CTT was responsible for the delivery. CTT later confirmed to me that the package had been returned to the sender's facilities.
The seller then told me he had contacted YunExpress and would receive further information within 24–48 hours. I asked him for the result of that enquiry, but received no response. I have repeatedly had to contact him myself to obtain updates.
When I asked the seller about the refund, his response was that I should continue dealing with eBay and that, if I was entitled to a refund, eBay would make that decision. He has not offered me a refund independently and has continued directing me back to eBay.
I have already appealed eBay's decision and explained the inconsistencies in the tracking and the fact that there was never a real delivery attempt. Meanwhile, CTT has confirmed that the package was returned to the sender's facilities.
I am sharing this experience so other buyers can be aware of what happened. I have kept the tracking information and communications with the seller, eBay, DHL and CTT, and can provide documentation to support the facts described above.
I am still willing to resolve this privately. I simply want a refund for an item I never received.