He did seemingly pick out the shirts at random and, initially, wanted the transactions to be private, but, other than that, nothing seems to be too fishy. His English is very good and we've been communicating. He just seems genuinely concerned that they haven't arrived. He's not (yet) demanding money back, or being angry, or anything.
I went to my Post Office with the customs form number and they said they could only trace it to leaving Chicago, the day after I dropped it off, and once it leaves the country, they can't do anything about it.
I'm not exactly sure what I should do at this point. I can obviously prove I sent it out, so if I have to refund, that will suck. More importantly, though, I don't want to start requiring that foreign buyers must pay for tracking since that can be anywhere from $25.00-$70.00 extra and that would essentially stop me from selling overseas.
Has anyone ever sent anything out and had it take months to arrive? Are there any particular issues with Argentina? I've never had an issue like this before. I sold something on E Bay once and had to refund when it never showed up, only to have a muddy, ripped up section of the package arrive later with a message from the Post Office that they "found" this and I need to be more careful with packing (yeah, right).
The only downside is that you're not able to file claims until 45 days after shipment which is way too long to ask any buyer to wait in my experience. But they don't prevent you from issuing refunds on your own before then and then using your refund receipt as proof. Just keep good records, shouldn't be difficult since everything is digital, but you'll need to know where to find your PayPal payment email and the shipping receipt email to send along for proof of the value of the item plus the proof that you actually shipped it. They have something saying that they require the buyer to file an affadavit and sign it saying that they never received it but I've found that if the dollar value is low enough they're satisfied with just proving that you've refunded the buyer. I think it'd be rare to have a buyer go along with a whole process and signing an affadavit. They just want their money back, they don't want to help you in general really.
But yeah, in any case, I'd implore anyone who is doing what we're doing to just sign up for this app and set auto purchase insurance for international shipments and then the stress goes away almost entirely. Granted, it's a lot to pay over the course of time for peace of mind. But like I said, I tack it onto my shipping charges and it all works out. Let me know if you have any questions. I don't work for them or anything obviously but I've dealt with them enough that I have a good sense of how it all works.
Oscar, get on that shit asap. No more excuses, wedding schmedding. Congrats though, bud
It just sucks because he could be lying and have the shirts. If not, then it sucks because the Post Office lost my package. I double-checked his address. I did give him the customs form number, so maybe he can check on his side, since the Post Office can't trace it once it leaves the country.
I never ship anything at the post office, there's no reason to anymore. You can print and pay for postage through eBay, PayPal or even USPS if you want to. Although it's just easier to do it through eBay itself. Plus you don't have to waste time hand printing customs forms, you just fill them out when you're printing out the postage. You don't need any kind of special packaging for sending international unless you're shipping via priority or express, but even in that case all you have to do is grab a bunch of the free envelopes from your post office and use them whenever you need them. And you can ship priority or express in regular packages/envelopes too, but not if you want to use their flat rates. I am usually shipping at least 10 packages every morning, usually a few international and the rest domestic. I just dump them in the regular mailbox in front of the post office. This morning due to the long weekend and the holiday plus a large box order I had to ship, I brought a huge bag full of packages to ship. But I printed all the postage from home and just handed them off. Total time in the post office itself was less than a minute.
Definitely look into ShipSaver on eBay for insurance purposes and definitely stop wasting your time going to the post office and paying for postage there. You'll save yourself an incredible amount of time and energy, I promise.
1. I can't just drop it in my mail box like I do with all of my other, smaller packages. It says I actually have to drop it off at the Post Office or schedule a carrier pick-up. For me, this kind of defeats the whole purpose of printing out my own label. I guess it saves time on the customs form and it looks to have some sort of tracking, but I'm a bit disappointed that I can't just drop it in my mailbox.
2. E Bay gives me the First Class International option for printing the label, but Paypal does not... they only offer Express and Priority and that is what requires the aforementioned customs envelope 2976-E. It seems odd that you can not select First Class International from the Paypal drop down menu. This also means I wouldn't be able to print an International label from an Etsy sale, unless I am totally missing something.
3. It says the package must be shipped on the same date that is printed on the label. That is fine and dandy, but it printed out yesterday's date for some idiotic reason. Are they still going to accept it when I drop it off tomorrow (which is actually today)? Why would it even do that? It clearly says I printed it on the 5th, but has the 4th as the mailing date. We shall see.
Overall, it will save a bit of time, but, like I said, I wish I could just put it in my mailbox.
PayPal as far as I know of, doesn't have options for printing international labels through their site. In any case I've never needed to so I'm not sure if you can or not. I print them individually through eBay directly which in turn associates it with the insurance I talked about. It's super easy and aside from not being able to do them as a batch like you can domestic orders it's a million times better than physically even stepping foot in the post office, let alone filling out the customs forms by hand, waiting in line, etc. As for Etsy orders, I think that's a whole other issue unto itself. I've only sold a couple things on there and I always just ended up printing out the postage through usps.com and then insuring the order through ShipSurance individually through their site. It's a bit more work but I don't think there's an easy solution like there is on eBay. But like I said, better to have it insured and have to do a few minutes work on the computer than having to screw around at the post office.
Again, your mileage may vary on all of this but I find that it works for me and I literally spend zero time at the post office unless I have to drop off a huge box and even then it's 30 seconds total to hand it off.
You can't put stamped mail in the box, but the printed shipping label isn't a stamp. I drop most my international (which I've cut back drasticly) orders in a blue box.ShirtSounds wrote:1. I can't just drop it in my mail box like I do with all of my other, smaller packages. It says I actually have to drop it off at the Post Office or schedule a carrier pick-up. For me, this kind of defeats the whole purpose of printing out my own label. I guess it saves time on the customs form and it looks to have some sort of tracking, but I'm a bit disappointed that I can't just drop it in my mailbox.
As for them tracking 1st class or priority packages...we're shit out of luck.
Really? This sort of defeats the purpose of having the post boxes on every corner.crewneckconnect wrote: You can't put stamped mail in the box