"Item Not Received" HELP!

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willitwas0
Posts: 32
Joined: Wed Jan 20, 2010 10:38 am

Re: "Item Not Received" HELP!

Post by willitwas0 » Mon Jun 28, 2010 10:56 pm

Hey FRANK, is the buyer from Thailand "administraterlee"?
Frank
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Re: "Item Not Received" HELP!

Post by Frank » Mon Jun 28, 2010 11:44 pm

Yep, how'd you know? Are you having the same problem? He asked for a full friggin' refund rather than escalating or going through Paypal.
willitwas0
Posts: 32
Joined: Wed Jan 20, 2010 10:38 am

Re: "Item Not Received" HELP!

Post by willitwas0 » Tue Jun 29, 2010 7:56 am

Yep! Me and at least five other sellers this month. I sold "administraterlee" a primo 3D Emblem, which shipped on 6/05/2010. Less than three weeks later "lee" has a case against me and wants a full refund. Ebay, of course, sided with the buyer and said I needed to give him a full refund. What a bunch of shit! I'm out $54.00 and sweet Truckers Only t shirt!
We should get in contact with the other sellers that have been defrauded by AL and see if we can do a sort of class action against this shit and get our money back!

PS did you look through AL's feedback? If not, take a look at June 5th. You know the old saying "If it's free, it's for administraterlee!"
CRAZYBUBBA
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Re: "Item Not Received" HELP!

Post by CRAZYBUBBA » Tue Jun 29, 2010 10:42 am

I propose a new thread dedicated soley to Blocked bidder List candidates and the reason for blocking them.
Have vintage Elvis tees? Let me know!
Frank
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Re: "Item Not Received" HELP!

Post by Frank » Tue Jun 29, 2010 9:55 pm

I'm considering blocking Thailand altogether.
willitwas0
Posts: 32
Joined: Wed Jan 20, 2010 10:38 am

Re: "Item Not Received" HELP!

Post by willitwas0 » Tue Jun 29, 2010 11:29 pm

I just did
Frank
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Re: "Item Not Received" HELP!

Post by Frank » Wed Jun 30, 2010 1:11 am

Your results may vary, but sometimes it helps to complain:


Customerbulldogvintage
Initial Question/Comment: Item Not Received
9:47:06 PM SystemSystem
Thank you for contacting eBay Live Help!
9:47:06 PM SystemSystem
Jasper P. has joined this session!
9:47:06 PM SystemSystem
Connected with Jasper P.
9:47:10 PM AgentJasper P.
Hi, my name is Jasper. Thank you for contacting eBay's Live Help for Top Customer Care.
9:48:38 PM Customerbulldogvintage
I have a buyer who has escalated a case who has filed cases against of number of buyers for "not receiving" items. Does eBay look at the buyer's history when investigating these claims?
9:49:42 PM Customerbulldogvintage
The buyer has filed claims against a number of sellers, i mean
9:49:51 PM AgentJasper P.
I am sorry to hear the buyer opened a claim for not receiving an item. We do investigate cases that are opened, and monitor the percentage of cases for buyer abuse. Just to be sure I understood you correctly, your concern is the opened case for the item not being received. Is that right?
9:50:16 PM AgentJasper P.
How do you know the buyer has filed previous claims, that is not something we have public.
9:51:00 PM Customerbulldogvintage
I am part of a vintage clothing sellers' forum and he has filed "not received" claims against a number of other sellers
9:52:12 PM AgentJasper P.
I can see all claims opened by the buyer, and will be happy to review the situations. Lets start by reviewing your open case. While we are reviewing the case were there any other questions I can help you with today?
9:52:22 PM Customerbulldogvintage
no

...
9:56:12 PM AgentJasper P.
I show that the case was opened, and you provided tracking for the item. Though the tracking only shows information received.
9:57:32 PM AgentJasper P.
With item not received cases we go off the tracking of the item.
9:57:52 PM AgentJasper P.
The best way a seller can protect their business is to always send with tracking, or risk a lost item.
9:58:22 PM AgentJasper P.
I will be happy to review the buyer for a history of cases, though without proof of delivery the buyer is protected.
9:58:57 PM Customerbulldogvintage
ok, so how can i prove delivery to Thailand or can the buyer just lie every time?
9:59:38 PM AgentJasper P.
I recommend looking into international shipping options that provide tracking, like express through USPS.
10:00:04 PM Customerbulldogvintage
thanks
10:00:07 PM AgentJasper P.
I want to always make sure a seller is covered, and I see that a case opened against you is rare.
10:00:50 PM Customerbulldogvintage
I just don't think it's right to allow someone to steal, which is what this buyer seems to be doing.
10:02:04 PM AgentJasper P.
I can not tell you the action I can take on the buyer, or the amount of cases they have opened. I am a seller on the site as well, and want to make sure buyers abusing the site are removed.
10:02:09 PM AgentJasper P.
I will fully review the buyer's history and take action.
10:02:13 PM Customerbulldogvintage
thanks
10:03:18 PM AgentJasper P.
For the case, I am going to close it as a no fault.
10:03:27 PM AgentJasper P.
This will be a courtesy, and a learning experience to be careful with tracking. One moment.
10:07:08 PM AgentJasper P.
I have closed the case as a no fault. So we will refund the buyer, though not ask you to refund eBay or the buyer.
10:07:38 PM Customerbulldogvintage
great, thanks a lot
10:08:08 PM AgentJasper P.
Your welcome. You are a great seller, and member, I want to make sure you are taken care of as well.
10:08:08 PM AgentJasper P.
I just want to quickly recap what we have went over in the chat today, to ensure all issues have been resolved. One moment.
10:08:32 PM AgentJasper P.
We have went over the item not received case. I will review the buyer and take appropriate action, and have closed the case as a no fault. Based off the above information do you feel the issue has been resolved?
10:08:58 PM Customerbulldogvintage
Yes, thanks
jimmyj
Site Admin
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Re: "Item Not Received" HELP!

Post by jimmyj » Wed Jun 30, 2010 3:06 am

Wow! that's freakin' amazing! that's the first time I have ever felt that eBay had the sellers back. Swift justice and identifying value in the customers who pay the bills. :D
Jimmy J
CRAZYBUBBA
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Re: "Item Not Received" HELP!

Post by CRAZYBUBBA » Wed Jun 30, 2010 11:50 am

Wow. That's great frank.
Have vintage Elvis tees? Let me know!
StivTaters
Posts: 67
Joined: Wed Oct 21, 2009 11:16 pm

Re: "Item Not Received" HELP!

Post by StivTaters » Wed Jun 30, 2010 11:16 pm

Yes! I'm going to get that whole chat tattooed as a full back piece.

I wish there was another option for the seller to be protected other than trying to charge international buyers $30 for express mail...
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